Conflict is an inevitable part of life, but how you manage it can shape your relationships and success. Whether in the workplace or at home, mastering conflict resolution and negotiation will enhance every area of your life. Join us for the “Mastering Conflict & Negotiation” workshop, where you’ll gain the skills to handle disputes with confidence, negotiate for mutual benefit, and build long-lasting, productive relationships.
This 3-hour workshop builds on the foundational knowledge presented in our online course. The in-person session transforms your learning into an engaging, hands-on experience, where you’ll apply conflict resolution and negotiation techniques in real-time. Through practical exercises, role-playing activities, and real-time feedback, you’ll refine your skills to handle disputes effectively, foster collaboration, and achieve win-win outcomes.
Get started with the first lesson of our online course, available for free, to explore the core principles of managing conflict and negotiation. Paid members enjoy permanent access to our continually updated course content, ensuring you stay equipped with the latest strategies and techniques.
Curriculum
- 1 Section
- 6 Lessons
- 3 Hours
- Mastering Conflict & Negotiation7
- 1.1Lesson 1: Understanding Conflict and Negotiation
- 1.2Lesson 2: Conflict Resolution Styles
- 1.3Lesson 3: Professional vs. Personal Negotiation
- 1.4Lesson 4: Key Techniques for Conflict Resolution
- 1.5Lesson 5: De-escalating Conflicts
- 1.6Lesson 6: Persuasion & Emotional Intelligence in Negotiation
- 1.7Self Assessment Quiz10 Questions
Understanding Conflict: Learn the nature of conflict and the difference between conflict resolution and negotiation.
Negotiation Techniques: Master strategies like BATNA and Win-Win, and apply them in both professional and personal settings.
Emotional Intelligence: Discover how empathy and emotional control are key to resolving conflicts and negotiating effectively.
Practical Role-Playing: Engage in interactive exercises to practice de-escalating conflicts and negotiating with confidence.
Long-Term Collaboration: Develop skills to foster ongoing, positive relationships after negotiations, ensuring mutual respect and trust.
Master Conflict Styles: Learn your dominant conflict resolution style and how to adjust it for different situations.
Enhance Negotiation Skills: Gain confidence in navigating both professional and personal negotiations by understanding key concepts like ZOPA and BATNA.
Boost Emotional Intelligence: Understand how to use emotional intelligence to stay calm under pressure and build rapport with others.
Practice Real-Life Scenarios: Participate in role-plays that mirror common conflicts and negotiations in the workplace and at home.
Create Win-Win Outcomes: Learn to develop solutions that benefit all parties involved, strengthening your personal and professional relationships.
Online via Zoom